Degraded Performance on sandbox and Prod APIs

Incident Report for Sila

Resolved

This incident has been resolved 100%. Service is operating normally.

Posted Sep 01, 2021 - 00:08 UTC

Monitoring

Things are fixed at AWS, we expect to be back to 100% in the next 30 minutes.

Posted Aug 31, 2021 - 23:45 UTC

Identified

AWS reported InternetConnectivity operational issue on their end, which effected us in a way that some services lost connection to database, queues not processing the messages. Customers will see processing delay until AWS resolves this issue on their end

Posted Aug 31, 2021 - 19:46 UTC

This incident affected: Production API and Sandbox API.