Evolve ACH Origination Outage
Incident Report for Sila
Resolved
This incident has been resolved.
Posted Jul 02, 2024 - 17:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2024 - 15:06 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 15:05 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 15:03 UTC
Identified
Evolve has identified the cause of the incident. The cause was an unprompted password change within our Core System Provider's infrastructure, which disrupted our system operations.
Posted Jul 02, 2024 - 14:59 UTC
Investigating
Evolve Service Disruption

Affected Systems
Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement
Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)
Posted Jul 02, 2024 - 13:42 UTC
This incident affected: Production API.
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