Evolve ACH Origination Outage

Incident Report for Sila

Resolved

This incident has been resolved.
Posted Jul 02, 2024 - 17:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2024 - 15:06 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 15:05 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 15:03 UTC

Identified

Evolve has identified the cause of the incident. The cause was an unprompted password change within our Core System Provider's infrastructure, which disrupted our system operations.
Posted Jul 02, 2024 - 14:59 UTC

Investigating

Evolve Service Disruption

Affected Systems
Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement
Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)
Posted Jul 02, 2024 - 13:42 UTC
This incident affected: Production API.
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