Elevated API Errors
Incident Report for Sila
Postmortem

Cause

An update to our logging service in Sandbox caused requests with invalid or unexpected Content-Type headers to be rejected.

Impact

This only affected our Sandbox. Users who were not defining the expected Content-Type (`application/json`) experienced 500 responses on several endpoints.

Resolution

Release was rolled back within 1 hour to restore full functionality. Issue was patched prior to releasing that update again.

Duration

10:50am PST - 11:35am PST

Posted Jan 13, 2021 - 18:19 UTC

Resolved
Several users reported experiencing an elevated level of API errors.
Posted Jan 07, 2021 - 18:30 UTC